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Nokia SDM-2002001040 : SDM Certification - CARE (SDM_2002001040) Practice Tests

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Exam Number : SDM-2002001040
Exam Name : SDM Certification - CARE (SDM_2002001040)
Vendor Name : Nokia
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SDM-2002001040 test Format | SDM-2002001040 Course Contents | SDM-2002001040 Course Outline | SDM-2002001040 test Syllabus | SDM-2002001040 test Objectives

Exam Details for SDM-2002001040 SDM Certification - CARE (SDM_2002001040):

Number of Questions: The SDM-2002001040 test typically consists of multiple-choice questions. The exact number of questions may vary.

Time Limit: The test has a time limit of 3 hours (180 minutes).

Course Outline:
The SDM-2002001040 SDM Certification - CARE course focuses on equipping candidates with the knowledge and skills required to effectively manage and provide customer support in a service delivery management (SDM) role. The course outline covers the following key topics:

1. Introduction to Service Delivery Management (SDM):
- Overview of SDM and its role in customer support
- Understanding customer requirements and expectations
- Service level agreements (SLAs) and key performance indicators (KPIs)
- Incident management and problem resolution processes

2. Customer Relationship Management (CRM):
- Building and maintaining customer relationships
- Customer communication and engagement strategies
- Handling customer complaints and escalations
- Customer satisfaction measurement and improvement

3. Service Delivery Operations:
- Service desk operations and best practices
- Incident and request management processes
- Change management and release management
- Service continuity and disaster recovery planning

4. Service Quality and Performance Monitoring:
- Monitoring and measuring service performance
- Service reporting and metrics analysis
- Service improvement initiatives and techniques
- Service quality assurance and compliance

5. Team Management and Leadership:
- Managing service delivery teams
- Team development and motivation
- Effective communication and collaboration
- Leadership skills for SDM roles

Exam Objectives:
The SDM-2002001040 test aims to assess the following objectives:

1. Understanding of service delivery management principles and practices.
2. Proficiency in customer relationship management and customer support techniques.
3. Knowledge of service delivery operations, incident management, and problem resolution.
4. Competence in service quality monitoring, performance measurement, and improvement.
5. Familiarity with team management and leadership skills required in an SDM role.

Exam Syllabus:
The SDM-2002001040 test covers the following syllabus:

1. Introduction to Service Delivery Management (SDM)
- Overview of SDM and its role in customer support
- Understanding customer requirements and expectations
- Service level agreements (SLAs) and key performance indicators (KPIs)
- Incident management and problem resolution processes

2. Customer Relationship Management (CRM)
- Building and maintaining customer relationships
- Customer communication and engagement strategies
- Handling customer complaints and escalations
- Customer satisfaction measurement and improvement

3. Service Delivery Operations
- Service desk operations and best practices
- Incident and request management processes
- Change management and release management
- Service continuity and disaster recovery planning

4. Service Quality and Performance Monitoring
- Monitoring and measuring service performance
- Service reporting and metrics analysis
- Service improvement initiatives and techniques
- Service quality assurance and compliance

5. Team Management and Leadership
- Managing service delivery teams
- Team development and motivation
- Effective communication and collaboration
- Leadership skills for SDM roles

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SDM-2002001040 SDM Certification - CARE (SDM_2002001040) Practice Questions 2024 | Abetics

Nokia SDM-2002001040 : SDM Certification - CARE (SDM_2002001040) Practice Tests

Latest 2024 Updated Nokia SDM Certification - CARE (SDM_2002001040) Syllabus
SDM-2002001040 question bank with Premium PDF and Test Engine

Practice Tests and Free VCE Software - Questions Updated on Daily Basis
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SDM-2002001040 test Format | SDM-2002001040 Course Contents | SDM-2002001040 Course Outline | SDM-2002001040 test Syllabus | SDM-2002001040 test Objectives

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Get 2024 updated SDM-2002001040 Practice Questions | Questions as experienced in Test Center

SDM-2002001040 SDM Certification - CARE (SDM_2002001040) Practice Questions 2024 | Abetics

Nokia SDM-2002001040 : SDM Certification - CARE (SDM_2002001040) Practice Tests

Latest 2024 Updated Nokia SDM Certification - CARE (SDM_2002001040) Syllabus SDM-2002001040 question bank with Premium PDF and Test Engine

Practice Tests and Free VCE Software - Questions Updated on Daily BasisBig Discount / Cheapest price & 100% Pass Guarantee

SDM-2002001040 test Format | SDM-2002001040 Course Contents | SDM-2002001040 Course Outline | SDM-2002001040 test Syllabus | SDM-2002001040 test Objectives

Killexams Review | Reputation | Testimonials | Feedback

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SDM-2002001040 Exam

Other Nokia Practice Tests

Best practice questions You Ever Experienced

References :

SDM-2002001040 Reviews by Customers

100% Valid and Up to Date SDM-2002001040 Exam Questions

Latest 2024 Updated Nokia SDM Certification - CARE (SDM_2002001040) Syllabus
SDM-2002001040 question bank with Premium PDF and Test Engine

Practice Tests and Free VCE Software - Questions Updated on Daily Basis
Big Discount / Cheapest price & 100% Pass Guarantee